Frequently Asked Questions Quick Reference
What can I get for my points?
You have the choice of four packages:
20 music tracks (launch offer only) – 3,500 points
30 music tracks – 5,000 points
40 music tracks – 6,900 points
50 music tracks – 8,500 points
How do I find the music I want?
Hopefully you will find the website easy to navigate. You can either browse through
the categories, or simply type the artist in the search box and we'll show
you what we have available.
Does the Nectar Musicstore have all songs ever recorded available?
No. There are millions of music tracks in the world, so there are bound to be some
tracks we don't stock. If you can’t find what you want, it probably means we don’t
have it right now, but keep coming back as we're adding to our catalogue all the
time. You’ll find the latest additions by clicking on the ‘New Releases’ tab.
Do I need to use the Nectar Musicstore download manager to download
music?
The Nectar Musicstore provides a download manager to service MAC and PC users. However,
if you do have a preferred download manager it may also be utilized to download
your music from the Nectar Musicstore. It should be noted that Nectar Musicstore does not
provide support for non-Nectar Musicstore download managers.
Where is the music filed on my computer when I download it?
If you use Windows XP as your operating system, your music will automatically
be downloaded to a folder called My Music which is inside the My Documents
folder.
If you use Windows Vista, it will automatically go to a folder called Music
which is inside the Main User folder.
If you've got an older version of Windows we recommend you upgrade to get best performance.
The Media Player that is included free with Windows looks in these folders first
when it's creating a music library, so it makes sense to store your purchases there.
However, you can create your own folder and locate it wherever you want on your PC.
What can I do with the music after I have downloaded it?
Once you have downloaded your music, it's yours to enjoy, so you can do all this:
- Copy it to any portable music player and listen to music wherever you are.
- Listen to it on your PC.
- Burn (copy) songs to blank CDs to play on a standard music system.
- Create your own playlists and compilations that are unique to you.
What happens if I lose my music?
Don’t worry, Nectar Musicstore will keep records of all the tracks you have purchased
so you can download them again, free of charge. Once logged in to your account,
simply click on 'Your download history', then click
on the order you wish to download from again and follow the instructions to re-download
your songs.
Can I play my music on a Mac?
All Nectar Musicstore songs and albums are compatible with Mac and PC computers.
You can enjoy your music without restrictions.
Can I play my music on any portable player?
Yes. If in doubt though, check your music player’s manual.
How many times can I transfer or burn tracks?
MP3 tracks can be transferred or burned as often as you like. All you need to do
is use the media manager of your choice, select the songs you want to transfer or
burn and proceed as you normally would for that media manager. If in doubt, consult
your media manager’s Help section.
How long does it take to download a track?
Typically, a four minute track takes between one and two minutes on a broadband
connection. This all depends on your broadband speed and your PC, so the time may
vary slightly.
How long are my credits valid for?
Once you have redeemed your Nectar points for track credits they will automatically be put into
your account. Credits then have a validity of 12 months.
Can I pay part cash if I don’t have enough Nectar points?
No. You can only pay in points for our bundles.
Can I give this treat as a gift?
No. The music bundles are only applied to your account.
My web browser displays a message on the screen and a yellow bar appears at the top. What is this?
Your web browser has advanced security protection features to keep your computer safe whilst browsing the internet.
In this case, although the Music Store is safe, your browser is offering you the option of downloading the file or blocking it.
This file needs to be allowed to download. This is how you do it:
This is the information bar and message window.
Click Close on the window. Then hover the mouse over the yellow information bar and click the mouse button.
A menu will appear. Click the ‘Download File’ option:
The File Download window will appear. Click the Save button.
Click the My Documents icon on the left and click OK. The file will be saved in My Documents:
Where is the music filed on my computer when I download it?
If you use Windows XP as your operating system, your music will automatically be downloaded to a folder called My Music which is inside the My Documents folder.
If you use Windows Vista, it will automatically go to a folder called Music which is inside the Main User folder.
If you've got an older version of Windows we recommend you upgrade to get best performance.
Enabling Internet Explorer to Allow Download Properly
Your Browser must be set up to enable downloads. Typically, you can change this privacy setting from the top menu of your
browser but the exact location of this feature may differ between browsers. Here is how you make this change in Internet Explorer:
On the menu, go to Tools-> Internet Options -> click the Security tab -> under “Security level for this zone” click the Custom Level
button -> scroll down to “Downloads” and here check “Enable” for both "Automatic prompting for file downloads" and “File Download” - then choose
“OK” and “OK” to save your new setting.
Certain browsers may require you to store www.nectarmusicstore.com as a “Trusted Site.” This is also done from the browser menu. For example, in
Internet Explorer, select Options from the Menu. Click on the Security Tab. Next, select Trusted Sites and click on the 'Sites' button to add a
new trusted site. Uncheck the box that reads 'Require server verification (https:) for all sites in this zone'. Type in the URL of our store.
You will need to close all your open Browser windows after you make the changes, and then re-launch the browser into a new session and revisit
our store. If you already ordered songs and could not previously download them, please visit the My History section. Your available downloads
will be listed and you can start the download process again from there.
How can I find a file once it has been downloaded?
To find a file once it has been downloaded, use the Search or Find option on your computer to locate the file.
To bring up the search window click on the "Start" button and choose Search, or click on My Computer on the desktop
and double click on the hard drive, or press Ctrl-F. Type *.mp3 in the search box that appears, and it will find all
of the mp3 files on your computer. The file you just downloaded should be amongst the files listed.